Privacy Policy

Last updated 17 July 2026

ARRCO GROUP PTY LTD (ABN 45 696 696 045) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What We Collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number and company details when you submit an enquiry or contact form;
Your name and contact details when you enter one of our promotions or giveaways;
Details about your property or project that you choose to provide;
Technical and usage data such as your device type, browser and pages visited, collected through cookies and analytics tools.

2. How We Collect It

We collect personal information directly from you when you complete a form on our website (our forms are operated by HubSpot), email us, call us, or engage us for services. We collect usage data automatically through Google Analytics when you browse our website.

3. Why We Collect It

To respond to your enquiries and provide our services;
To administer promotions and giveaways, including contacting winners;
To send you marketing communications where you have agreed to receive them (you can opt out at any time);
To understand how our website is used and improve it;
To meet our legal obligations.

4. Who We Share It With

We do not sell your personal information. We may share it with trusted service providers who help us operate, including our customer relationship platform (HubSpot), analytics provider (Google), website hosting providers, professional advisers, and, where you have consented to marketing, advertising platforms such as Meta and Google to show you relevant ads. Our form and contact data is stored by HubSpot in its Asia-Pacific data centre, and some providers such as Google and Meta may process data on servers located overseas. We may also disclose information where required by law.

5. Marketing

If you receive marketing communications from us, you can unsubscribe at any time using the link in the message or by contacting us at info@arrco.com.au.

6. Cookies and Analytics

Our website uses Google Analytics to collect anonymised usage statistics. You can disable cookies in your browser settings, although some parts of the website may not function as intended without them.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including using reputable service providers and limiting access to those who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact Us

ARRCO GROUP
Email: info@arrco.com.au
Phone: 02 7228 4226
U16, 20 St Albans Rd, Kingsgrove, NSW 2208

We may update this policy from time to time. The latest version will always be available on this page.